What our Clients have to say

Great experience for a 1st time customer. I went in to get a battery for my watch. After talking and showing him the discoloration of my wedding and engagement ring, 14kt white gold. He told me he could do a rhodium plating and would take 30 minutes. So I decided to go ahead and do it. Well worth the money and time. Love them. Thank you so much. The price was reasonable.

Patti Booker

The friendliest most professional jewelers ! The owner is very kind & generous & the woman that works there is always a delight to talk with.



Very trustworthy & I go there for all my jewelery needs & repairs.

God bless them & I would highly recommend for their honesty & professionalism as well as the welcoming atmosphere.

Felix Clickenspock

Great location, friendly atmosphere. The owner Bob and his coworker Roxanne  are great people to work with. They have exactly what you’re looking for or they can get it. No high pressure sales tactics. Would definitely recommend to a family member or close friend.

Dave Cammarano

Great to work with.  Very professional.

mary higgins

Bobs a great guy who helped me out with a watch band and will pass the word along to.all my contacts

Norman Dobrick

Took my wife's wedding ring in for repair that we bought elsewhere.  The care and explanation has been fantastic.

Kevin Zeis

So friendly and what a beautifully decorated place. Service was great! I asked for links out of my watch, and when I picked it up he changed the battery too. Highly Recommend!!

Mary McNamara

Suzanne was just great helping me put together the perfect Christmas gift for my wife!  10 stars for Robertson & Bach!

Richard Lyon

Beautiful work and prices I like.



All I ask for in one place.

Adeline Fields

Aways the best treatment, always helpful with great gift ideals and repairs.

Thomas Inglut

Great locally owned shop with great staff

Cody

Very friendly staff and helpful too.

Peggy Pozzuto

Can't say enough good things about this place. The owners are some of the nicest people in the world. Their jewelry is priced very good. Highly recommend them.

Justin Compo

I absolutely love going here. Whether it’s for jewelry repairs, having my rings cleaned or just to look it’s such a great place.  Prices are very reasonable and the owner and staff are so nice, fun and make me laugh every time!!!

Amanda

I cannot say enough good things about this business! My fiancé bought my engagement ring from here and we have received nothing short of amazing, quality service. The owner is knowledgeable and accommodating and creates such a comfortable atmosphere. I could not be happier with my experiences!

Patricia Russo

I came in from NJ for a visit with family.  My sister and brother-in-law have been using this jeweler for years. I wanted a different mounting for my sapphire. Once I described what I liked, they showed me the perfect setting, had my new ring ready in 3 days and then had to size it over, within an hour!  I live 30 minutes from jeweler’s row in Philadelphia and chose here!



Thank you so much!

Carol R.

My New jewelry store forever. They Have one of the most  experienced knowledgeable watchsmith that I have ever met.  Not only that they're experts on jewelry and the kindest people that I've dealt with in customer service in years I suggest to go there for all your special needs and gifts. Great place to visit great place to shop. Definitely a place that you can trust implicitly with your jewelry

Mike Schroeder

Their rings are phenomenal! That’s a word I do not use lightly! When they say you will have the sparkliest diamonds room, they were not kidding. Humble brag but I have never seen a ring prettier than mine! And with their estate collection you basically get a custom ring!

I also have to add I love that they have been a long term small shop, my mother in law also got her ring from them 20+ years ago and her ring still shines like it’s brand new!

Ebb & Flow Videography

People were fantastic

Brian Fogarty

Robertson & Bach is the only place that we will purchase jewelry.

Sharon Mucciaccio

Had my wedding set resized and clean back in a day

Kathleen Lamoureux

Wonderful people and quality is second to none. Fair prices and the best workmanship in the business. This place is the crown jewel of the western NY community and part of its fabric.

David Roll

Great experience.  Roxanne and Bob (owner) were fantastic.  Helped my daughter and I pick out the perfect Christmas present for my wife, at a great price. I'll definitely be back the next time I am looking for jewelry.

Tom Herrmann

Robertson and Bach is a wonderful jewelry store....Bob and Sue are super nice...they do excellent work and have a beautiful selection of diamonds, gold, etc!!!

Anna

Met the owner fantastic guy! Sized my watch for free. Tried to size my other watch but didn't have the parts. I'll be a repeat costumer for sure. Great service very friendly people. I'll be back for my engagement ring!

George Williams

Good service they just wear helping me make my bracelet fit better might come back for a final time to get one more taken off well see 👀 …

Luke Radt

A great place with  helpful staff. The jewelers are wonderful to work with and create beautiful pieces to cherish.

Sandra Reil

Friendly and family business! Bob & Sue great to work with!

Ronald Boss

I love sue rob and Roxanne  and their  dog ginger  and great  prices  😀😀❤ …

Gloria Busch

Outstanding the people are so nice great 😊 prices …

Pamela Clark